The Pen at Cooper Hewitt

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The Pen is a game-changing new service at Cooper Hewitt, the Smithsonian’s design museum in New York City. 

The Pen is an NFC-enabled smart stylus which allows museum visitors to create content and save artworks to a personal diary.

line art showing the stages of production for the pen

My role on the team that created The Pen was to conduct user research, journey & stakeholder mapping, video prototyping, and service design workshops related to the Pen.

Below is an example of a video prototype I made for the international team of architects, engineers, software developers and design curators to understand the vision for the Pen and start a conversation around its features and pain points.